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We offer a return and exchange policy so customers can request a return or exchange if any of the following applies:
The delivered iron-on patches differ from what was ordered.
The delivered patches are damaged. Please provide evidence when submitting your claim.
The delivered patches are the wrong size.
The patches were not customised according to the approved brief.
Our return and exchange policy does not apply if:
The delivered patches are correct and none of the situations above applies.
The brief or requirements provided were incorrect, and the customer later requests a refund.
Delivery was delayed by the logistics or shipping provider.
The order was returned because the customer provided an incorrect address.
A third party, such as a friend, family member, or lawyer, submits the claim instead of the customer.
If the issue was caused by Iron On Patches UK, we will cover the applicable shipping charges. If it was caused by incorrect information or circumstances on the customer’s side, the customer will be responsible for those charges.
